Universität Bielefeld

© Universität Bielefeld

Interdisciplinary Centre
for Health Literacy

Evaluation of patient information and counseling for Turkish and Russian speaking migrants

09/2012 - 06/2013

Project management and coordination
Prof. Dr. Doris Schaeffer, Dr. Annett Horn

Project support student staff
Paul Manns (B.A.), Stefan Wollnik (B.Sc.)

Independent Patient counseling (UPD)

Background and objectives
Since mid-2011, the Independent Patient Advice Germany (UPD) has been offering advice in Turkish and Russian in addition to its existing independent information and advice services in four of the regional advice centres (Stuttgart, Berlin, Dortmund and Nuremberg). The aim of the project was to evaluate this offer and to develop suggestions for optimizing the accessibility of the target group (people with a Turkish-speaking and Russian-speaking migration background).

The evaluation was based on qualitative and quantitative data: guideline-based interviews with Turkish and Russian-speaking users or potential users, focus group interviews with proven experts and a document analysis. The evaluation of this data was to serve as a basis for developing recommendations for action for a target group-specific design of patient information and counselling.

Horn, A./Schaeffer, D. (2013): Evaluation der Patienteninformation und -beratung für türkisch- und russischsprachige Migrantinnen und Migranten. Abschlussbericht für die Unabhängige Patientenberatung Deutschland (UPD), Berlin.