Universität Bielefeld

© deteringdesign GmbH

International Conference
on Challenges in Managing Smart Products and Services




Thursday, 22 August

09:00-09:30 Welcome notes: Nicola Bilstein, Christian Stummer, and Reinhold Decker
09:30-10:30 Invited talk: Challenges in digitalizing established products: Practical experiences and lessons learnt at Miele

Ingo Kaiser (Miele & Cie. KG)
10:30-10:50 Short break
10:50-11:30 Engaging customers along the smart service journey: A network perspective

Bieke Henkens (Ghent University)
Katrien Verleye (Ghent University)
Bart Larivière (KU Leuven)
11:30-12:10 No gain without pain: Understanding the contingencies of consumers’ value co-creation with smart services

Stefan Dyck (University of Hagen)
12:15-14:00 Lunch break and CITEC tour
14:00-14:40 Alexa, who are you? Consumer trust in and mental representations of smart home technologies

Jonas Föhr (University of Bayreuth)
Claas Christian Germelmann (University of Bayreuth)
14:40-15:20 Smart services, smart customer community, less support costs? Examining the economic impact of a firm-sponsored online community on traditional customer support

Gerrit P. Cziehso (TU Dortmund)
Tobias Schaefers (Copenhagen Business School)
Ann-Kristin Kupfer (WWU Münster)
Fabian Ottinger (TU Dortmund)
15:20-16:00 Influencing factors and strategies regarding B2B customer’s data disclosure behavior for smart services: A qualitative approach

Curd-Georg Eggert (University of Passau)
Corinna Winkler (University of Passau)
Jan H. Schumann (University of Passau)
Nancy V. Wünderlich (Paderborn University)
16:00-16:20 Short break
16:20-17:00 Security concerns as barriers of smart product acceptance: The case of automated parking

Antje Fricke (TU Braunschweig)
Nadine Pieper (TU Braunschweig)
David M. Woisetschläger (TU Braunschweig)
17:00-17:40 Is more automation always better? An empirical study of customers’ willingness to use autonomous vehicle functions

Mohamed Souka (Bielefeld University)
Daniel Böger (Bielefeld University)
Reinhold Decker (Bielefeld University)
Christian Stummer (Bielefeld University)
Alisa Wiemann (Bielefeld University)
18:30 Excursion to Sparrenburg Castle (comfortable shoes recommended)
19:00-23:00 Social Program: Conference dinner at Sparrenburg Castle

Friday, 23 August

08:30-09:10 Being in control or not: Perceived disempowerment and desire for control as determinants for selecting future means of travel

Alisa Wiemann (Bielefeld University)
Christian Stummer (Bielefeld University)
Reinhold Decker (Bielefeld University)
09:10-09:50 How do different customers value the use of companion shopping apps in inner cities? An empirical investigation

Gertrud Schmitz (University of Duisburg-Essen)
Severine Peche (University of Duisburg-Essen)
Stephanie Schwipper (University of Duisburg-Essen)
09:50-10:10 Short break
10:10-10:55 Invited talk: Servicefactory - A smart sports service platform beyond fitness tracking

Ekaterina Korneeva (RWTH Aachen University)
Frank T. Piller (RWTH Aachen University)
10:55-11:35 The impact of knowledge boundaries on collaborative projects: A review of the resistance to value co-creation in open innovation

Joshua K. Salawu (University of Namur)
Annick Castiaux (University of Namur)
Assaad El Akremi (Toulouse University 1 Capitole)
11:35-12:15 Spanning boundaries in service science: An interdisciplinary approach to smart service platforms

Nancy V. Wünderlich (Paderborn University)
Daniel Beverungen (Paderborn University)
Dennis Kundisch (Paderborn University)
12:15-12:30 Closing (including award presentation)
12:30-13:30 Lunch