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CHIMSPAS 2026

Program

Program

(CEST applies for all provided conference times)

Thursday, 24 September (Main Building, S1-147)
08:30	Start of registration (S1-146)
09:00 - 09:20	Welcome notes: Christian Stummer and Melina Schleef (Bielefeld University)
Session 1	Session chair: Christian Stummer
09:20 - 10:00	Beyond the Checkout: Uncovering Customer Preferences for Cashierless Systems Friederike Paetz (Anhalt University of Applied Sciences – Hochschule Anhalt) Carsten D. Schultz (FernUniversität Hagen)
10:00 - 10:40	Monetization in Smart Services: Consumer Reactions to Feature Quantity and Quality Differences in Freemium Pricing Vanessa Rockendorf (Hochschule Bielefeld – University of Applied Sciences and Arts (HSBI)) Tobias Schäfers (Hochschule Bielefeld – University of Applied Sciences and Arts (HSBI), University of Copenhagen)
10:40 - 11:00	Coffee break
Session 2	Session chair: Melina Schleef
11:00 - 11:40	The AI GateWay: The Practical Usage of AI for the Mid-Sized Company AGW Ingo Kaiser (AGW Elektrotechnik GmbH)
11:50 - 12:50	Lunch Break sowls
13:00 - 14:00	Poster Session
Session 3	Session chair: Tobias Schäfers
14:00 - 14:40	The Power of Touch: Unlocking Well-Being and Performance through Haptic Elements in Smart Health Services Annalena Neder (University of Bayreuth) Lucas Endres (University of Bayreuth) Nicola Bilstein (University of Bayreuth) Berit Helmus (FIM Research Center for Information Management) Kristina Hall (FIM Research Center for Information Management) Torsten Eymann (University of Bayreuth)
14:40 - 15:20	The Ambiguity Effect on the Market Diffusion of a Smart Product: A Computational Simulation Study for Markets with Opposing Information Sources Frederik Tolkmitt (Bielefeld University) Christian Stummer (Bielefeld University)
15:20 - 15:40	Coffee break
Session 4	Session chair: Carsten D. Schultz
canceld	Resource, Actor, Beneficiary, or Agent? A Service-Dominant Perspective on Generative Artificial Intelligence Jannika Schäfer (Paderborn University) Philipp Hansmeier (Paderborn University) Philipp zur Heiden (Paderborn University) Daniel Beverungen (Paderborn University)
15:40 - 16:20	Breaking Bad Habits: Can Legal Regulations Foster Sustainable Consumer Behavior in the Context of Smart Products? Melina Schleef (Bielefeld University) Paul T. Schrader (Bielefeld University) Marlon L. Dreisewerd (Bielefeld University)
18:30 - 23:30	Conference Dinner at Stadtblick Sparrenburg

Friday, 25 September (Main Building, S1-147)
08:50 - 09:00 a.m.	Get started: Nicola Bilstein (University of Bayreuth)
Session 5	Session chair: Markus Günther
09:00 - 09:40	From Equipment Sales to Value-in-Use Transmission: Servitization Mechanisms in B2B Industrial Equipment Distribution Ivan Skorokhodov (Kyiv National University of Technologies and Design)
09:40 - 10:20	Contingency-Based Governance for Smart Service Implementation in Global Industrial Service Ecosystems Kathrin Nauth (Ruhr University Bochum) Timon Urs Knapp (Ruhr University Bochum)
10:20 - 10:40	Coffee break
Session 6	Session Chair: Nicola Bilstein
10:40 - 11:20	Exploring the Impact of Socially AI-Driven Pricing on Consumer Fairness Judgments in Autonomous Mobility Madeleine Neumann (EBS University) Marc Kuhn (Baden-Wuerttemberg Cooperative State University (DHBW)) Katrin Merfeld (Utrecht University) Sven Henkel (EBS University)
11:20 - 12:00	From Kanban Cards to Humanoids: How Kanban Systems Are Evolving into Smart Services Mario Grassy (Böllhoff Group)
12:00 - 12:20	Closing (including award presentation): Nicola Bilstein (University of Bayreuth), Melina Schleef (Bielefeld University), Christian Stummer (Bielefeld University)
12:20 - 13:30	Farewell Lunch (Mensa)

Poster presentation session

The poster presentation session will take place on Thursday from 13:00 - 14:00. In this time you will have the chance to view as many poster as possible and ask questions. Afterwards, a best poster award will be rewarded.

Thursday, 24 September
No. 1	Toward Ecosystem-Level Service Innovation: An Action Design Research Approach in the Cultural and Creative Industries Philipp Hansmeier (Paderborn University) Daniel Beverungen (Paderborn University) Johann Müller (Paderborn University)
No. 2	The Opportunities of Interdisciplinary Multi-Modal Lab Research for Smart Products and Services Jasmin Rabe (Hochschule Bielefeld – University of Applied Sciences and Arts (HSBI)) Gerrit Hirschfeld (Hochschule Bielefeld – University of Applied Sciences and Arts (HSBI)) Tobias Schäfers (Hochschule Bielefeld – University of Applied Sciences and Arts (HSBI))
No. 3	AI or Human? A Systematic Literature Review of Consumer Responses to AI versus Human Service Mohamed Souka (Bielefeld University) Mariola Muci (Technical University of Applied Sciences Würzburg-Schweinfurt) Omar H. Fares (University of New Brunswick) Jenna Jacobson (Toronto Metropolitan University)
No. 4	Sustainable Aviation Fuel in Airline Service Design: How Leisure and Business Travelers Trade Off Sustainability in Flight Booking Decisions Cem Demir (Böllhoff Group) Mohamed Souka (Bielefeld University) Reinhold Decker (Bielefeld University)
No. 5	From Twin Transformation to Consumer Choice: How Digital and Green Signals Shape Purchase Intention and Willingness to Recommend Nazanin Manmi (Bielefeld University) Melina Schleef (Bielefeld University) Christian Stummer (Bielefeld University)
No. 6	From Fun to Function: How Experiential and Functional Tasks Shape Augmented Reality Experiences Melina Schleef (Bielefeld University) Mohamed Souka (Bielefeld University) Saifeddin Al Imamy (Zayed University) Amjad Abuelsamen (Zayed University) Reinhold Decker (Bielefeld University)
No. 7	Together Against Food Waste: Gamification in Smart Supermarket Services Theresa Elbracht (Bielefeld University) Markus Günther (Bielefeld University) Mohamed Souka (Bielefeld University)