In these past years, a vivid community emerged that is supported by researchers with various backgrounds, especially from the fields of service management, innovation management, and business information systems. Again, we cordially invite researchers and practitioners from these and other management fields as well as from other disciplines such as engineering, psychology, or law.
Conference contributions need to be related to challenges in managing smart products and services, which might arise in diverse fields such as those listed in the following:
- Business Information Systems Engineering (e.g., establishing smart service platforms)
- Entrepreneurship (e.g., collaboration with startups in developing smart products)
- Human Resource Management (e.g., new skills required, new working styles or cultural norms)
- Innovation and Technology Management (e.g., barriers to smart product adoption and diffusion, acquisition of required technologies)
- Logistics (e.g., continuous tracking of products w.r.t. location, current condition, environment)
- Marketing (e.g., finer customer segmentation, better after-sale service, novel pricing strategies)
- Organization (e.g., new organizational structures to coordinate units more closely)
- Production (e.g., predictive analytics enabling service innovation in manufacturing, industry 4.0)
- Services Management (e.g., smart service systems)
- Strategic Management (e.g., new business model, importance of data, open or closed system)
Both completed research and work in progress will be considered. Please find more detailed information in the full Call-for-Abstracts (available soon).