© deteringdesign GmbH
Program
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Thursday, 25 August |
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08:30 |
Start of registration (ZiF building) |
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09:00-09:30 |
Welcome notes: Nicola Bilstein, Christian Stummer, and Hermann Jahnke |
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Session 1 |
Session Chair: Nicola Bilstein (Bielefeld University) |
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09:30-10:10 |
Bridging the material, social, and psychological world along the smart wearable engagement journey in high-touch services Bieke Henkens (Ghent University) |
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10:10-10:50 |
Smart service for predictive maintenance on the energy distribution grid Jennifer Priefer (Paderborn University) |
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10:50-11:20 |
Short break |
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Session 2 |
Session Chair: Carsten Schultz (University of Hagen) |
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11:20-12:00 |
Selling ownership or selling access? Examining salespersons’ preferences and capabilities Tobias Schäfers (TH OWL) |
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12:00-12:40 |
Capturing value from digital services: A framework for implementing value-based pricing Christoph Tienken (University of St. Gallen) |
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12:40-13:40 |
Lunch break |
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13:40-14:00 |
Sports and relaxation exercises (online as well as via Zoom) |
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14:00-15:00 |
Poster presentation session (for more details see below) |
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15:00-15:30 |
Joint coffee break (online as well as via Zoom) |
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Session 3 |
Session Chair: Tobias Schäfers (TH OWL) |
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15:30-16:10 |
Entry-level scenarios for smart service systems engineering in SMEs Daniel Heinz (Karlsruhe Institute of Technology) |
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16:10-16:50 |
Digitalization the other way around: New business models based on digital services Ingo Kaiser (Weidmüller Interface) |
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18:00-19:00 |
Social program |
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19:30-23:00 |
Conference dinner at Sparrenburg Castle (on-site for in-person participants) or online networking event (for hybrid participants) |
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Friday, 26 August |
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08:50-09:00 |
Get started |
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Session 1 |
Session Chair: Christian Stummer (Bielefeld University) |
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09:00-09:40 |
Consumers’ desire to use AR apps: The role of positive emotions Sonjaya Gaur (New York University) |
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09:40-10:20 |
Trust at first talk: The role of delight and trustworthiness in voice-assisted smart service encounters Timna Bressgott (Maastricht University) |
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10:20-10:50 |
Short break |
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Session 2 |
Session Chair: Jonas Föhr (University of Bayreuth) |
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10:50-11:30 |
Traveling in the post-COVID era: The role of intelligent technologies in enhancing travelers' service experience Heiko Holz (RWTH Aachen University) |
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11:30-12:10 |
Smart service co-creation: Understanding how the smartness of smart services impacts customer’s activities Stefan Dyck (University of Hagen) |
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12:10-13:10 |
Lunch break |
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13:10-13:30 |
Sports and relaxation exercises (online as well as via Zoom) |
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13:30-13:50 |
Joint coffee break (online as well as via Zoom) |
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Session 3 |
Session Chair: Daniel Beverungen (Paderborn University) |
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13:50-14:30 |
A practice theory integration of industrial ecology and logistics for ports innovation transition Adriana Saraceni (University of Maastricht) |
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14:30-15:10 |
How product characteristics shape the perception of product smartness Antje Fricke (Technical University of Braunschweig) |
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15:10-15:45 |
Closing (including award presentation) |
Poster presentation session
The poster presentation session will take place on Thursday from 14:00-15:00. In this time you will have the chance to view as many poster as possible and ask questions. Afterwards, a best poster award will be rewarded.
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Thursday, 25 August |
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No. 1 |
A roadmap for future research on automation and robotization in last mile delivery Adriana Saraceni (University of Maastricht) |
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No. 2 |
Practices and barriers of service portfolio management in mechanical engineering Mark Hoebertz (Ruhr-University Bochum) |
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No. 3 |
Consumer acceptance of online grocery shopping: A replication and extension Gertrud Schmitz (University of Duisburg-Essen) |
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No. 4 |
Automation in last mile delivery : A flexible cost analysis Adriana Saraceni (University of Maastricht) |
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No. 5 |
Smart products as hidden drivers for business model innovation and transformation Philipp Hansmeier (Paderborn University) |
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No. 6 |
Blaming the butler? Consumer responses to service failures of smart voice-interaction technologies Timo Koch (University of Bayreuth) |
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No. 7 |
The role of technology affinity and data privacy in the acceptance of cashierless systems in stationary retailing Carsten Schultz (University of Hagen) |
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No. 8 |
Constituting comfortable intelligent service experiences via augmented reality Tseng-Lung Huang (National Pingtung University) |
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No. 9 |
Artificial intelligence and perils of hyper-personalisation Prabirendra Chatterjee (Cardiff University) |
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No. 10 |
Up to date: The legal right to obtain updates for smart products, voluntary extensions, and how this can affect consumers' purchase intention Melina Schleef (Bielefeld University) |
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No. 11 |
Let me show you how to build this! An experimental study on how augmented reality can further customer participation by decreasing cognitive load Kira Heimann (Bielefeld University) |
| No. 12 |
Match me if you can: Effects of algorithm-based matching of employees' working-hour preferences on employee satisfaction and loyalty Matthias Glaser (Bielefeld University) |