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  • CHIMSPAS 2022


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(CEST applies for all provided conference times)

Thursday, 25 August


Start of registration (ZiF building)


Welcome notes: Nicola Bilstein, Christian Stummer, and Hermann Jahnke

Session 1

Session Chair: Nicola Bilstein (Bielefeld University)


Bridging the material, social, and psychological world along the smart wearable engagement journey in high-touch services

Bieke Henkens (Ghent University)
Katrien Verleye (Ghent University)
Bart Larivière (KU Leuven)
Martin Mende (Florida State University)


Smart service for predictive maintenance on the energy distribution grid

Jennifer Priefer (Paderborn University)
Philipp zur Heiden (Paderborn University)
Daniel Beverungen (Paderborn University)


Short break

Session 2

Session Chair: Carsten Schultz (University of Hagen)


Selling ownership or selling access? Examining salespersons’ preferences and capabilities

Tobias Schäfers (TH OWL)
Mark Groza (Northern Illinois University)


Capturing value from digital services: A framework for implementing value-based pricing

Christoph Tienken (University of St. Gallen)
Carl-Bodo Zülch (University of St. Gallen)
Jonathan Rösler (University of St. Gallen)
Thomas Friedli (University of St. Gallen)


Lunch break


Sports and relaxation exercises (online as well as via Zoom)


Poster presentation session (for more details see below)


Joint coffee break (online as well as via Zoom)

Session 3

Session Chair: Tobias Schäfers (TH OWL)


Entry-level scenarios for smart service systems engineering in SMEs

Daniel Heinz (Karlsruhe Institute of Technology)
Yevgeni Paliyenko (University of Stuttgart)
Christian Schiller (Fraunhofer Institute for Industrial Engineering)
Carina Benz (Karlsruhe Institute of Technology)
Daniel Roth (University of Stuttgart)


Digitalization the other way around: New business models based on digital services

Ingo Kaiser (Weidmüller Interface)


Social program


Conference dinner at Sparrenburg Castle (on-site for in-person participants)

or online networking event (for hybrid participants)

Friday, 26 August


Get started

Session 1

Session Chair: Christian Stummer (Bielefeld University)


Consumers’ desire to use AR apps: The role of positive emotions

Sonjaya Gaur (New York University)
Pei-Shan Soon (Sunway College)


Trust at first talk: The role of delight and trustworthiness in voice-assisted smart service encounters

Timna Bressgott (Maastricht University)
Jonas Föhr (University of Bayreuth)
Dominik Mahr (Maastricht University)
Claas Christian Germelmann (University of Bayreuth)
Martin Wetzels (EDHEC Business School)


Short break

Session 2

Session Chair: Jonas Föhr (University of Bayreuth)


Traveling in the post-COVID era: The role of intelligent technologies in enhancing travelers' service experience

Heiko Holz (RWTH Aachen University)
Stefanie Paluch (RWTH Aachen University)


Smart service co-creation: Understanding how the smartness of smart services impacts customer’s activities

Stefan Dyck (University of Hagen)


Lunch break


Sports and relaxation exercises (online as well as via Zoom)


Joint coffee break (online as well as via Zoom)

Session 3

Session Chair: Daniel Beverungen (Paderborn University)


A practice theory integration of industrial ecology and logistics for ports innovation transition

Adriana Saraceni (University of Maastricht)
Lieven Quintens (University of Maastricht)


How product characteristics shape the perception of product smartness

Antje Fricke (Technical University of Braunschweig)
Nadine Pieper (Technical University of Braunschweig)
David M. Woisetschläger (Technical University of Braunschweig)


Closing (including award presentation)

Poster presentation session

The poster presentation session will take place on Thursday from 14:00-15:00. In this time you will have the chance to view as many poster as possible and ask questions. Afterwards, a best poster award will be rewarded.

Thursday, 25 August

No. 1

A roadmap for future research on automation and robotization in last mile delivery

Adriana Saraceni (University of Maastricht)
Rozali Oleko (University of Maastricht)
Lisi Guan (University of Maastricht)
Grant Davis (University of Maastricht)
Lieven Quintens (University of Maastricht)

No. 2

Practices and barriers of service portfolio management in mechanical engineering

Mark Hoebertz (Ruhr-University Bochum)
Jens Pöppelbuß (Ruhr-University Bochum)

No. 3

Consumer acceptance of online grocery shopping: A replication and extension

Gertrud Schmitz (University of Duisburg-Essen)
Stephanie Engelmann (University of Duisburg-Essen)
Jennifer Hendricks (University of Duisburg-Essen)

No. 4

Automation in last mile delivery : A flexible cost analysis

Adriana Saraceni (University of Maastricht)
Adarsh Bagaria (University of Maastricht)

No. 5

Smart products as hidden drivers for business model innovation and transformation

Philipp Hansmeier (Paderborn University)
Christian Bartelheimer (Paderborn University)

No. 6

Blaming the butler? Consumer responses to service failures of smart voice-interaction technologies

Timo Koch (University of Bayreuth)
Jonas Föhr (University of Bayreuth)
Claas Christian Germelmann (University of Bayreuth)

No. 7

The role of technology affinity and data privacy in the acceptance of cashierless systems in stationary retailing

Carsten Schultz (University of Hagen)
Friederike Paetz (Clausthal University of Technology)

No. 8

Constituting comfortable intelligent service experiences via augmented reality

Tseng-Lung Huang (National Pingtung University)
Hsin-Yu Chen (National Pingtung University)
Yi-Jyun Cai (National Pingtung University)
Tong-Sin Hong (National Pingtung University)

No. 9

Artificial intelligence and perils of hyper-personalisation

Prabirendra Chatterjee (Cardiff University)

No. 10

Up to date: The legal right to obtain updates for smart products, voluntary extensions, and how this can affect consumers' purchase intention

Melina Schleef (Bielefeld University)
Nicola Bilstein (Bielefeld University)
Paul T. Schrader (Bielefeld University)
Christian Stummer
(Bielefeld University)

No. 11

Let me show you how to build this! An experimental study on how augmented reality can further customer participation by decreasing cognitive load

Kira Heimann (Bielefeld University)
Nicola Bilstein (Bielefeld University)
Mohamed Souka (Bielefeld University)
Reinhold Decker (Bielefeld University)

No. 12

Match me if you can: Effects of algorithm-based matching of employees' working-hour preferences on employee satisfaction and loyalty

Matthias Glaser (Bielefeld University)
Nicola Bilstein (Bielefeld University)
Michael Römer (Bielefeld University)
Markus Günther (Bielefeld University)
Henning Witteborg (Bielefeld University)
Benjamin Schmidt (Bielefeld University)

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