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Library Service Center (BDZ)

The Library Service Center (BDZ) provides interdisciplinary information, training and advice on library use (such as digital services, inter-library loan and document delivery, loan account and library card). To contact the BDZ, you can go to the Service Desk (Unit U0) in the library.


Service Desk

Site Map U0

Opening hours
(Area U0, Entrance via U1)

Mon – Fri: 8.00 – 18.00
Sat, Sun, public holidays: closed

General information and assistance

  • Qualified reference and information retrieval assistance
  • Introduction to the library, the library catalogue and databases
  • Tuitions for students, university staff and external users


We will be pleased to answer any questions on library matters. You can also ask questions via live chat or e-mail fom ("mailbox"). You are welcome to arrange a consultation as a video conference with us via our e-mail form.

Services for library card (UniCard), interlibrary loan and fee payment

User Administration

  • Issuing UniCards (library cards) for external users
  • Help with login problems in the loan account for external users
  • Locking of the UniCard in case of loss / lifting of user locks
  • Issuing replacement cards

Interlibrary Loan

  • Pick up of media ordered via interlibrary loan
  • Return of borrowed media
  • Consultation / complaints about interlibrary loans
  • Foreign orders
  • Special cases

Fee Administration

  • Collection of overdue fees and interlibrary loan charges
  • Recording of reports on book loss / book damage (also possible online) and subsequent follow-up

Management of the library lockers

  • Help with problems (lost keys, forgotten PIN) and subsequent follow-up


Library Service Center: Further Offers

  • "!" (open discussion area)
  • Journal Reading Corner with numerous local, national and international newspapers
  • Reading Corner with the news magazines: art, Chip, Cicero, Emma, Focus, Geo, Natur & Kosmos, Öko-Test, Spiegel, Stern and Test
  • Collection of general reference works: encyclopedias, biographies, bibliographies, directories
  • our Book Studies, Library and Information Science collection
  • Special Reading Room for the use of rare or particularly protected material
  • Microform collection plus scanners

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