The login name is your own phone number in the following form:

-> 99999@voip.uni- bielefeld.de (When logging in for the first time or after resetting Cisco Jabber)

-> 99999 (After logout)

The password is the personal UMS PIN that belongs to the phone number.

If the PIN is no longer known, it can be reset.

Yes, the softphone can also be used outside on the corresponding computer. There does not need to be a VPN connection for this.

If you cannot be heard by the other party during a phone call, this may be due to the microphone. Therefore, the set microphone should be checked in the Jabber settings. Possibly the default sequence is also set to a microphone which is not connected.

Audio settings guide

If the PC hardware has been changed/renewed or the softphone is to be used on another PC, a request must first be made to the Service Desk with the following data:

• PC number (uver-..., uhrz-..., ...).

Afterwards the softphone will be available on the new PC.

The softphone is set by default to route to voicemail (answering machine) in offline status. A left message is then sent by e-mail.

Offline means when

• the computer is switched off or in sleep mode,
• there is no internet connection
• the Jabber Client is not running or
• the Jabber Client is disconnected.

In these cases, no missed call is displayed in the call log.

Note:
This setting is not visible with Jabber.

Alternative manual forwarding to voicemail:

In Jabber, click on the monitor icon at the bottom (call settings).

Select voicemail.

Now all calls are redirected to the voicemail box.

In the Jabber client this is visually displayed accordingly.

When a call is received, the window appears. ->

If "Reject" is pressed in this window, the incoming call is always forwarded to the own mailbox. This behavior cannot be changed.

Another way to ignore incoming calls is to select a ringtone in the Jabber client that only signals the call once acoustically(instructions Short ringtone).
After that, the incoming call will only continue to be displayed visually and you can wait until the incoming caller* ends the call attempt.

Answer incoming call during Zoom conference - Turn off audio (microphone/speaker) only during Zoom

In the current Zoom conference, click the small up arrow at the bottom left of "Mute" and select "Leave the computer audio".

It is best to accept the call with Jabber afterwards.

After the call - re-enable audio in Zoom

To turn Zoom audio back on, click on "Join Audio" and then the blue "Join Audio via Computer" box.

If a call comes in during a web/video conference, the ringing of the softphone overlaps the sound of the conference. This can be mitigated by setting a short ringing tone. This will ring only once and only the call window will be displayed afterwards.

-> Instructions Short ringing tone

The third icon in Jabber opens the option of the hunt group, where you can register and deregister.

This function is displayed to all Jabber users, but can only be used if the phone is a member of such a hunt group. E.g. a central hotline number where you log in (register) with your own softphone.

All other staff, people or groups can also log in or out, but this has no effect.

If an incorrect name is displayed for softphone users, this may be due to the entries stored in their own Outlook contacts. If an old/other name is still stored in the personal Outlook with the called or calling number, this will be displayed on the softphone instead of the current name stored in the telephone system.

Here it helps to update the name in the personal Outlook address book, as there is a connection to the softphone in the background.

No, neither in the Cisco Jabber softphone nor centrally can call numbers (e.g. unwanted advertising calls) be blocked.

If the softphone needs to be restarted (e.g. due to an error or maintenance work), click on the cogwheel icon at the top right and select Exit .

Then reopen Cisco Jabber from the programme list.