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Bielefelder IT-Servicezentrum

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FAQ - Start of semester

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Newcomers to Bielefeld University have many questions. In order to make it easier for all first-year students to get started in university life, the team at the Bielefeld IT Service Centre (BITS) has compiled a list of Frequently Asked Questions (FAQ) on the topic of "Using IT Services":

Once enrolment at Bielefeld University is completed (transfer/booking of the semester fee and proof of health insurance), the application access will be blocked. A welcome email will then be sent with information for the IT services access data (approx. 8 hours after the application access has been blocked).
These must then also be used to log in to via "My studies".

After enrolment and payment of the semester fee, students at Bielefeld University automatically have approval to use the university's free IT services. These include

  • WiFi eduroam
  • Email account with your own address
  • Computer use in the public PC rooms
  • Virus protection
  • Storage space on personal network drive (P-drive)
  • All services for students: See service catalogue

A temporary password must first be sent via the PRISMA portal. A personal password must then be set for the various IT services.

Here is an overview of which login name and password must be used for what.

The personal BITS user name and the university e-mail address are stored in the PRISMA-PRISMA portal under "My data". The access data for the PRISMA portal can be found on the confirmation of enrolment.

The easiest way to access the e-mail address is via the Webmail.

If the initial password does not work or if you do not like the assigned password or have forgotten it, you can change or reset it yourself in the PRISMA-Portal.

If the password for PRISMA does not work, you can use the link "Forgot your password?" and have a new password for PRISMA sent to you by e-mail.

The most convenient way to access the campus network and the internet is to connect via the Eduroam WLAN. Instructions for this can be found here.

Incoming emails for an email address at Bielefeld University can be forwarded to another email address.

There are many terms for the login name to the various IT services at the university. User name, identifier, username, matriculation number or UniID are the most common terms. In addition, there are various combinations with which you have to log in. Here is an overview of what has to be used where.


There are some software products, such as Sophos Anti-Virus or MS Office, which can be obtained free of charge or at a reduced price with student status through the University of Bielefeld:

There is also the possibility to work with various software on the computers in the PC rooms of the BITS:

Every semester, BITS offers courses on the most common office applications, the statistical software SPSS, and HTML. More information about the IT courses at BITS.

All students also have access to the LinkedIn Learning video tutorial service, which offers video courses on many other software, IT, design, and business topics. More information about LinkedIn Learning.


Online courses are taught using Zoom. All students receive access to a full Zoom license through the campus license. Learn more about using Zoom.


The BITS offers around 250 PCs for public use with a comprehensive range of software. A map and information about the software equipment can be found on this page:

In addition to the computers in the PC rooms, there are numerous PCs in the subject libraries.

BITS offers a wide range of services to provide digital support for your studies.

Here is an overview of the IT services for students in the service catalogue.

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