If you need support on a PC in the public BITS rooms, simply use the live chat (bottom right) during our support hours (Mon-Fri, 08:00-16:00) and ask your question.

Alternatively, we offer support in the BITS-Beratung (support office) in room A0-301.
 

Option: Remote maintenance / remote support

After contacting us via chat, we offer the option of remotely connecting to the PC so that we can look at the problem directly. This works as follows:

1. Have your computer number ready. This is labelled on the monitor and starts with "POOL-...".
2. The supporter connects to the computer.
3. Confirm the request for remote maintenance.