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Bielefeld IT Service Center

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Support

Service Desk
+49 521 106-6000
servicedesk@uni-bielefeld.de

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-> Manuals

Softphone

In addition to the classic, physical telephones on the desk, it is also possible to make calls directly via the computer using the university's central telephony service. This means that the user's own university telephone number can be used regardless of location.

Functions

  • Phone calls via the computer using Cisco Jabber
  • Video calls
  • Encryption

Requirements

Target group

  • All employees with a Windows & Mac IT workstation provided by BITS.
  • Employees in participating Faculties. Please ask the IT Department Assistants whether the Faculty provides the softphone.

Approval

  • PC or laptop managed by BITS (Windows, macOS)
  • Or end device supervised by the IT supervision of participating Faculties
  • UMS account(rufnummer@voip.uni-bielefeld.de+ UMS PIN)
  • headset
  • Internet access

Costs

See telephony web page.

Manuals

Registration

Initial setup

Use

Special functions

Frequently asked questions (FAQ)

UMS PIN change / reset

Dismantling VoIP phone.pdf (in german)

Installation under macOS

Reset Jabber (soft reset)
Reset Jabber (Hard-Reset)

Applications

Ordering a new softphone (subject to a charge)

Ordering a new softphone for an existing hardware telephone (subject to a charge)

Migration of hardware telephone to softphone (free of charge)

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